The Wyze security incident from last week is worse than we thought, as the number of customers who briefly looked into others’ homes is around 13,000, the company revealed this week.
Apologizing for this blunder, Wyze said that a third-party caching library is to be blamed, and rectified. Informing all the affected customers, Wyze is adding a layer of verification to access the Events tab, where users can look into live footage.
Accidentally Peeking into Others’ Homes
Last week, some Wyze customers reported they could see the footage of unknown homes(probably other customers) on their app, breaching their trust and safety. This led Wyze to pull down the Events tab and investigate the cause. Wyze has now shared everything in detail.
According to an email(via The Verge) sent to customers this week, Wyze blamed AWS for a technical glitch, where “a third-party caching client library” has accidentally let some of it’s customers view the footage of others homes!
Though the company has immediately rectified the issue, it had already let over 13,000 people get an unauthorized peek of strangers’ homes. Apologizing, Wyze said that less than 1% of it’s customers were affected by this incident and were notified.
To prevent such events in the future, Wyze is adding an extra layer of verification for accessing the Events tab on their app, that lets customers view images or footage from their connected camera. Though the company seemed to have been disappointed by the incident, this may still attract a class-action lawsuit if any of the users pursue it.
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