The Finals Black Screen Issue on PC, PS5, and Xbox Series X/S (Resolved)

Are you experiencing the frustrating black screen issue while playing The Finals on your PC, PS5, or Xbox Series X/S? You’re not alone. Many players have been encountering this problem, which can disrupt the gaming experience and even crash the game back to the home screen. But worry not, as we have compiled a comprehensive troubleshooting guide to help you resolve this issue and get back to enjoying The Finals.

Now, let’s dive into each troubleshooting step in detail.

1. Wait to Load The Finals Completely

Sometimes, The Finals may take a few moments to load completely during startup, as it loads additional resources and shader cache. If you encounter the black screen issue while launching the game for the first time, try waiting for a few seconds to see if the game eventually runs properly.

2. Restart the PC or Console

If you are frequently facing the black screen issue, it’s worth trying a simple restart of your PC or console. This can help clear temporary cache and resolve temporary glitches that may be causing the problem. Many gamers have reported success with this method.

3. Check The Finals Server Status

It’s important to check the server status of The Finals to ensure there are no ongoing server-side issues. You can follow the official @reachthefinals Twitter account for the latest information and updates. If there is a server downtime or maintenance, it’s advisable to wait for a couple of hours and try again later.

4. Check for System Requirements

One possible reason for the black screen issue could be that your PC or console configuration does not meet the minimum system requirements for The Finals. It’s important to ensure that your hardware meets the recommended specifications to avoid compatibility issues and graphical glitches. Here are the minimum and recommended system requirements for The Finals:

Minimum Requirements:

• OS: Windows 10 or later 64-bit (latest update)
• Processor: Intel Core i5-6600K or AMD Ryzen R5 1600 processor
• Memory: 12 GB RAM
• Graphics: NVIDIA GeForce GTX 1050 Ti or AMD Radeon RX 580
• DirectX: Version 12

Recommended Requirements:

• OS: Windows 10 or later 64-bit (latest update)
• Processor: Intel Core i5-9600K or AMD Ryzen 5 3600 processor
• Memory: 16 GB RAM
• Graphics: NVIDIA GeForce RTX 2070 or AMD Radeon RX 5700 XT
• DirectX: Version 12

Make sure your system meets these requirements to ensure smooth gameplay without any black screen issues.

5. Ensure Your Internet Connection is Working

A slow or unstable internet connection can contribute to server connectivity errors and black screen glitches. If you suspect that your internet connection is causing the issue, try switching to a different network, such as a wired (ethernet) connection or a different Wi-Fi network. You can also perform a power cycle on your Wi-Fi router, which may help resolve any connectivity issues. If the problem persists, consider contacting your internet service provider for technical assistance.

6. Run The Finals as an Administrator

Running The Finals as an administrator on Windows can sometimes resolve issues like the black screen problem. Here’s how you can do it:

1. Go to the installed game directory on your PC.
2. Right-click on The Finals (exe) file.
3. Go to Properties and click on the Compatibility tab.
4. Enable the “Run this program as an administrator” option.
5. Click Apply and then OK to save the changes.

Running the game with administrative privileges may help resolve any permission-related issues that could be causing the black screen problem.

7. Update The Finals

An outdated game patch version can often cause server connectivity errors and game startup issues, including the black screen problem. Make sure to keep The Finals updated to the latest version to avoid such problems. Here’s how you can update the game:

For PC:

1. Open Steam and go to your Library.
2. Select The Finals from the left pane.
3. If a new update is available, click on Update.
4. Once the update is complete, restart your PC to apply the changes.

For Xbox:

1. Navigate to the Xbox Dashboard menu.
2. Go to My Games and Apps.
3. Select Manage and go to Updates.
4. If an update is available for The Finals, press the A button to initiate the update.
5. Once the update is complete, launch the game.

For PlayStation:

1. Go to the Home screen.
2. Navigate to Games and select The Finals.
3. Press the Options button on your controller.
4. Choose Check for Update from the drop-down menu.
5. If an update is available, follow the on-screen instructions to install it.
6. Once the update is complete, launch the game.

Keeping The Finals updated ensures that you have the latest bug fixes and improvements, which can potentially resolve the black screen issue.

8. Verify and Repair the Game Files

Corrupted or missing game files can cause graphical glitches and black screen issues. Verifying and repairing the installed game files can help resolve these problems. If you’re using Steam, here’s how you can do it:

1. Run Steam and click on Library.
2. Right-click on The Finals from the list of games.
3. Click on Properties and go to the Local Files tab.
4. Click on Verify Integrity of Game Files.
5. Wait for the verification process to complete, and then restart your PC.

This process checks for any corrupted or missing game files and replaces them with the correct ones, potentially resolving the black screen issue.

9. Update the Graphics Drivers

Outdated or corrupted graphics drivers can cause various issues, including black screen problems. It’s important to keep your graphics drivers up to date to ensure compatibility and optimal performance. Here’s how you can update the graphics drivers:

Recommended Update:

1. Open the Start menu and search for Device Manager.
2. Double-click on Display Adapters.
3. Right-click on the dedicated graphics card you’re using.
4. Select Update Driver and click on Search automatically for drivers.
5. If an update is available, the latest driver will be installed automatically.
6. Restart your system to apply the changes.

Manual Update:

If you don’t find any pending updates through the automatic search, visit the official website of your graphics card manufacturer (NVIDIA, AMD, or Intel) and download the latest graphics driver for your specific model. Run the installer and follow the on-screen instructions to install the updated driver. Once the installation is complete, restart your PC.

Updating the graphics drivers can help resolve any compatibility issues that may be causing the black screen issue in The Finals.

10. Adjust In-Game Graphics Settings

Incorrect or incompatible graphics settings can lead to graphical glitches, including the black screen problem. It’s important to configure the in-game graphics settings properly to ensure smooth gameplay. Here are some recommended settings for The Finals:

• Window Mode: Fullscreen
• Resolution: Native monitor’s resolution
• VSync: Disabled
• NVIDIA Reflex: Low Latency On
• Resolution Scaling Method: NVIDIA DLSS
• NVIDIA DLSS: Ultra Performance
• Field of View: 100
• Motion Blur: Disabled
• Lens Distortion: Disabled
• Ray Tracing: Static
• Overall Quality Level: Custom
• View Distance: Medium
• Anti-Aliasing: Low
• Shadows: Medium
• Post-Processing: Medium
• Texture: Medium
• Effects: Low
• Foliage: Low
• Global Illumination Resolution: Medium

Adjusting these settings according to your hardware capabilities can help optimize performance and potentially eliminate the black screen issue.

11. Perform a Clean Boot

Performing a clean boot can help identify and resolve any conflicts between the game and other software running on your system. By disabling unnecessary startup services and apps, you can ensure a smoother gaming experience. Here’s how you can perform a clean boot:

1. Press the Win+R keys to open the Run input box.
2. Type “msconfig” and hit Enter to open System Configuration.
3. Go to Services and enable “Hide all Microsoft services.”
4. Click on Disable all, then click Apply and OK to save the changes.
5. Go to Startup and click on Open Task Manager.
6. In the Startup Apps tab, identify any apps that are unnecessarily running during Windows boot.
7. Select the app and click on Disable to turn it off.
8. Restart your computer to apply the changes.

Performing a clean boot can help eliminate any background processes that may be interfering with The Finals and causing the black screen issue.

12. Try Moving The Finals Installation Folder

If you’re still experiencing the black screen issue, consider moving The Finals installation folder to a different directory. This can help resolve any conflicts or issues related to the game’s installation. Here’s how you can do it:

For Steam:

1. Open Steam and go to your Library.
2. Right-click on The Finals and select Properties.
3. In the Local Files tab, click on Move Install Folder.
4. Choose a new directory for the game installation.
5. Wait for the process to complete, and then relaunch the game.

For Consoles:

Check the platform-specific settings for The Finals and perform the necessary steps if available.

13. Contact The Finals Support

If none of the troubleshooting steps mentioned above resolve the black screen issue, it’s advisable to contact The Finals Help Center and submit a support ticket. The support team can provide personalized assistance and further troubleshoot the problem to help you get back to playing The Finals without any issues.

We hope this troubleshooting guide has helped you resolve the black screen issue in The Finals. If you have any additional queries or need further assistance, feel free to comment below. Happy gaming!