Possible Fixes for PlayStation Portal Won’t Turn On or Wake Up my PS5

The PlayStation Portal is an essential accessory for PS5 owners, allowing them to access remote play and enjoy an immersive gaming experience. However, users have reported issues with the PlayStation Portal not turning on or waking up their PS5 console. If you’re facing this problem, don’t worry! In this comprehensive troubleshooting guide, we will walk you through possible fixes to resolve the PlayStation Portal issues on your PS5.

Charge the PS5 Portal

One common reason why the PlayStation Portal may not turn on or wake up the PS5 is a depleted battery. Extended gaming sessions with vibration can quickly drain the battery. To fix this issue:

1. Connect the PS5 Portal to the USB port on your PS5 console.
2. Make sure it has been charged for at least 15 minutes.
3. Look for a pulsating light bar surrounding the touchpad, indicating that it is charging.

Check for USB-Related Problems

If the PS5 Portal is unable to pair or charge via USB, there may be an issue with the USB connection. Here are some troubleshooting steps to follow:

1. Check the USB-C cable for any damage. If it’s frayed or severely bent, replace it. Test the cable on another device to ensure it works.
2. Consider using a high-quality USB-C cable that supports data transfers.
3. Try connecting the cable to a different USB port on the PS5, both on the front and back of the console.
4. Ensure that the USB-C port on the PS5 Portal is clean. Use compressed air or a toothpick to remove any debris.

Restart Your PlayStation 5 Console

Sometimes, unexpected software glitches can cause the PS5 Portal to have trouble connecting via Bluetooth. Restarting the console can help resolve wireless connectivity issues. Here’s how to restart your PS5 console:

1. If you have another working controller, press the PS button and choose Power > Restart PS5.
2. If the console is unresponsive, press and hold the PS5’s power button until it beeps twice. Then press the Power button again to turn it back on.

Unpair PS5 Portal and Reconnect to the Console

Disconnecting and reconnecting the PS5 Portal from your PS5 console can often fix issues with a malfunctioning accessory. Follow these steps:

1. Go toSettings > Accessories > Bluetooth Accessories on your PS5 console.
2. Highlight the PS5 Portal controller you want to disconnect and select Disconnect.
3. Press the Options button and choose Disconnect.
4. Confirm the disconnection of the PS5 Portal.
5. Restart your PS5 and register the PS5 Portal again, either wirelessly or via USB.

Keep the PS5 Portal Close

The PS5 Portal and PlayStation 5 use Bluetooth 5.1 for connectivity. However, Bluetooth’s range can be affected by nearby devices, physical obstructions, and reflective surfaces. To avoid random disconnects or lags:

• Keep your PS5 Portal close to the console.
• Connect the PS5 Portal to the controller or use it in wired mode if your console and TV are in separate rooms.

Factory Reset Your PS5 Portal

If the previous fixes didn’t solve the issue, performing a factory reset on your PS5 Portal can help restore it to its default settings and resolve connectivity problems. Here’s how to do it:

1. If you only have one PS5 Portal, force the shutdown of the console by pressing and holding the Power button.
2. Locate the small hole at the back of the controller and insert a SIM-eject tool or paper clip into it.
3. Press and hold the Reset button for 3 to 5 seconds.
4. Turn on your PS5 and re-register the PS5 Portal either wirelessly or via USB.

Update Your PS5 Portal

Sony occasionally releases firmware updates for the PS5 Portal to improve stability and fix connectivity issues. Make sure your PS5 Portal is up-to-date by following these steps:

1. If your PS5 Portal works with a wired controller, go to Settings > Accessories > Controller (General).
2. Select Wireless Controller Device Software.
3. Check for any available updates and install them.

Update Your PlayStation 5

Outdated or buggy system software on your PS5 can also cause issues with the PS5 Portal. Make sure to update your PS5 to the latest software version by following these steps:

1. Go to Settings > System on your PS5 console.
2. Select System Software Update and Settings.
3. Choose Update System Software.
4. Select Update Using Internet.
5. Wait for your PS5 to find and install any pending updates.

Set up your PS5 Portal for Remote Play

To use the PS5 Portal for remote play, you need to ensure that your console is set up correctly. Follow these steps:

1. Connect your PS5 console to the internet.
2. Sign in to your PS Portal account.
3. Make sure the PS5 console’s system software is up-to-date.
4. From your PS5 console’s home screen, go to Settings > System > Remote Play to enable remote play.

Reset your PS Portal

Resetting your PS Portal will sign you out and delete all your data and settings. If you need to reset your PS Portal, follow these steps:

1. Swipe left from the top right of your screen to access the quick menu.
2. Go to Settings > System > System Software > Reset Options.
3. Select Reset to reset your system software.

Conclusion

In conclusion, we have provided you with a comprehensive troubleshooting guide to help you fix PlayStation Portal issues on your PS5. By following the suggested fixes, you should be able to resolve common problems such as the PS5 Portal not turning on or waking up the console. If you need further assistance, feel free to reach out in the comments. Happy gaming!