Polycom deskphones are popular communication devices used in various settings, including offices and call centers. However, there are times when you may encounter issues with your deskphone that require a factory reset to restore it to its default settings. In this comprehensive guide, we will walk you through the process of performing a factory reset on a Polycom deskphone, ensuring that you can resolve any persistent problems and get your device back up and running smoothly.
Reasons to Perform a Factory Reset
Before we dive into the step-by-step instructions, let’s explore some common scenarios that may necessitate a factory reset of your Polycom deskphone:
- Persistent Issues: If you have encountered problems with your deskphone that haven’t been resolved by other troubleshooting methods, a factory reset can help eliminate any software or configuration-related issues.
- Switching Service Providers: If you decide to switch your deskphone to a different service provider, performing a factory reset is crucial to ensure compatibility and to remove any residual settings from the previous provider.
Now that we understand the importance of a factory reset, let’s proceed with the step-by-step instructions.
Step 1: Using the Default Password
The first method we will explore involves using the default admin password on your Polycom deskphone. Follow these steps to initiate a factory reset:
- Press the Home button on your deskphone to access the home screen.
- Navigate to Settings and select Advanced.
- Enter the default admin password, which is456.
- Go to Administration Settings and choose Reset to Factory.
- Confirm your selection by choosing Yes.
Wait for the deskphone to reboot. Once the process is complete, your Polycom device will be restored to its factory default settings.
Step 2: Using the MAC Address
If the first method did not work or you don’t have access to the default admin password, you can try using the MAC address of your Polycom deskphone to perform a factory reset. Follow these steps:
Locate the MAC address of your deskphone. It is usually printed on a sticker on the back of the device and consists of a 12-digit alphanumeric code.
Unplug the power or network cable from your deskphone.
Plug the deskphone back in to initiate the reset process.
Press the Cancel button as soon as it appears on the screen.
Depending on the model of your Polycom deskphone, press and hold down the specific keys listed below:
- For VVX 101, 201, 301, 311, 400, 401, 410, 500, 501, 600, and 601 models, press and hold keys 1, 3, and 5.
- For SoundPoint IP 320, 321, 331, 335, 430, Soundstation IP 5000, and Duo models, press and hold keys 1, 3, 5, and 7.
- For SoundPoint IP 301, 501, 550, 600, 601, 650, and VVX 1500 models, press and hold keys 4, 6, 8, and *.
- For SoundStation IP 6000, press and hold keys 6, 8, and *.
- After holding down the correct keys during boot, you will be prompted to enter an admin password.
- Enter the MAC address of your deskphone as the password. Use the keypad to enter the password, switching between numeric and alphanumeric entry modes as needed.
If you entered the correct password, your Polycom deskphone will initiate the factory reset process. If the password is incorrect, you will have the option to try again or cancel and return to the password prompt.
Frequently Asked Questions
What is a Polycom conference phone?
Polycom conference phones are renowned for their exceptional sound quality and innovative audio processing technology. They are designed to facilitate clear and productive conference calls, even when participants are located in different physical locations. With features like long microphone range and 360-degree coverage, Polycom conference phones ensure that everyone on the call can be heard clearly, fostering more natural and productive discussions.
How do I connect my Polycom device?
Connecting your Polycom device may involve various steps depending on your specific setup and requirements. To ensure proper installation and configuration, it is advisable to seek assistance from professionals with expertise in VoIP phone systems. If you are located in Quebec, our Voice Over IP company in Montreal can provide comprehensive support to help you connect and set up your Polycom device. Feel free to reach out to us for expert guidance throughout the process.
What is the default Polycom password?
The default admin password for Polycom devices is456. However, it is essential to note that the password may have been changed by the previous owner or during the initial setup. If the default password does not work, you will need to perform a factory reset to regain access to the admin menu.
How do I factory reset my Polycom VVX?
To factory reset a Polycom VVX deskphone, follow these steps:
- Press the Home button on your deskphone.
- Navigate to Settings and select Advanced.
- Enter the admin password (default:456).
- Go to Administration Settings and choose Reset to Defaults.
- Confirm your selection by choosing Reset To Factory and confirming with Yes.
These steps are applicable to Polycom VVX 101, 201, 300, 301, 311, 400, 401, 410, 411, 500, 501, 600, and 601 models.
How can I reset my Polycom phone without a password?
If you do not have the admin password for your Polycom deskphone, you can still perform a factory reset using the MAC address of the device. Follow the steps outlined in Step 2: Using the MAC Address section above for detailed instructions.
Does Polycom make a wireless conference phone?
Yes, Polycom offers wireless conference phones that provide the same exceptional sound quality and functionality as their wired counterparts. These wireless conference phones allow for greater flexibility and ease of use in meeting rooms, enabling participants to connect and communicate wirelessly without the need for physical connections to the phone system.
Conclusion
Performing a factory reset on your Polycom deskphone can be an effective solution for resolving persistent issues or preparing the device for use with a new service provider. By following the step-by-step instructions outlined in this guide, you can confidently perform a factory reset and restore your deskphone to its default settings. Remember to consult the user manual or reach out to the Polycom support team for further assistance if needed.
