How To Fix Spotify Not Working On PS5 [Updated 2023]

If you’re an avid gamer and music lover, you probably enjoy using Spotify on your PS5 to enhance your gaming experience. However, there are times when Spotify may not work as expected on your console, causing frustration and interrupting your music streaming. Don’t worry, though, because in this guide, we’ll provide you with effective solutions to fix Spotify not working on PS5.

Now, let’s dive into each solution in detail.

Why is Spotify on PS5 Crashing or Not Working?

Before we dive into the solutions, let’s understand the potential causes behind Spotify not working on PS5. There are several factors that can contribute to this issue. It could be a temporary glitch within the app, a software bug, or an outdated version of the Spotify app. Additionally, network connectivity problems, server outages, or conflicts with proxy or VPN settings can also affect Spotify’s functionality on your console.

Reboot Your Console

One of the simplest and most effective troubleshooting steps is to reboot your PS5 console. This can help resolve temporary software glitches and refresh the system, potentially fixing any issues with Spotify. Here’s how you can reboot your console:

1. Press the PlayStation button on your controller to open the Control Center.
2. Select the “Power” icon.
3. Choose “Restart PS5” from the options.

After the restart, launch Spotify again and check if it’s working properly. If the issue persists, move on to the next solution.

Ensure You Have a Working Internet Connection

Spotify requires a stable internet connection to stream music and access its features. If your PS5 is experiencing connectivity issues, Spotify may not work as expected. To ensure you have a working internet connection, try the following:

• If you’re using a wired connection, make sure the Ethernet cable is securely plugged into your PS5 and the router.
• If you’re using Wi-Fi, check if your PS5 is connected to the correct network and that the signal strength is strong.
• Restart your router or modem to refresh the connection.
• Test your internet connection on other devices to see if they’re experiencing any issues.
• Contact your internet service provider (ISP) if you’re still facing connectivity problems.

Once you’ve confirmed that your internet connection is stable, check if Spotify is functioning properly on your PS5. If not, proceed to the next solution.

Check Spotify Server Status

Sometimes, Spotify’s servers may experience outages or maintenance, leading to issues with the app on various platforms, including PS5. To check Spotify’s server status, you can visit the official Spotify Status page or use third-party websites like DownDetector. If there’s a known issue with the server, you’ll need to wait until Spotify resolves it. This could be the reason why Spotify is not working on your PS5.

Check PSN Server Status

Apart from Spotify’s servers, it’s crucial to ensure that PlayStation Network (PSN) servers are functioning properly. PSN is essential for accessing online features, including Spotify on PS5. To check the PSN server status, visit the official PlayStation website and navigate to the Server Status section. If there’s a server issue, you may experience difficulties with Spotify and other online services. In such cases, wait until the server problem is resolved.

Log Out and Log In

Sometimes, signing out of your Spotify account on PS5 and logging back in can resolve issues related to your account’s authentication. Here’s how you can do it:

1. Go to “Settings” on your PS5.
2. Navigate to “Users and Accounts” and select “Link With Other Sources.”
3. Unlink your Spotify account from the PS5.
4. Restart your console.
5. Link your Spotify account again using the same or different credentials.
6. Check if Spotify is working properly after logging back in.

If the issue persists, proceed to the next solution.

Try Spotify Playback on Other Devices

To determine if the issue is specific to your PS5 or your Spotify account, try playing music on other devices. Follow these steps:

1. Ensure that your Spotify account is connected to your PS5.
2. Use the same Spotify account on your smartphone or computer.
3. Select a song and play it through Spotify on your mobile device or computer.
4. Check if the music plays smoothly without any issues.

If Spotify works fine on other devices but not on your PS5, it indicates that the problem is likely with your console. Move on to the next solution for further troubleshooting.

Uninstall and Reinstall the App

Sometimes, a corrupted or outdated version of the Spotify app can cause issues on PS5. Uninstalling and reinstalling the app can help resolve any software conflicts or glitches. Follow these steps to reinstall Spotify on your PS5:

1. Disconnect your Spotify account from the PlayStation app and Spotify Web.
2. On your PS5, go to the Home Screen and navigate to Spotify.
3. Select “Options” and choose “Delete” to uninstall the app.
4. Restart your PS5 to ensure all changes are applied.
5. Download the Spotify app from the PlayStation Store.
6. Sign in to Spotify using your account credentials.
7. Play a song to check if Spotify is now working properly on your PS5.

Update Your PS5 Software

Outdated system software on your PS5 can sometimes cause compatibility issues with third-party apps like Spotify. To ensure you have the latest software version, follow these steps:

1. Connect your PS5 to the internet.
2. Go to “Settings” on your console.
3. Navigate to “System” and select “System Software.”
4. Choose “System Software Update and Settings.”
5. Select “Update System Software” and follow the on-screen instructions to install any available updates.

After updating your PS5 software, launch Spotify and check if it’s working without any issues.

Clear Cache and Data

Clearing the cache and data of the Spotify app can help resolve any temporary files or settings causing issues. Here’s how you can clear cache and data on your PS5:

1. Go to “Settings” on your PS5.
2. Navigate to “Storage” and select “Console storage.”
3. Choose “Games and Apps” and find the Spotify app.
4. Select the app and choose “Delete” to remove it.
5. Restart your console.
6. Download and reinstall Spotify from the PlayStation Store.
7. Sign in to your account and check if Spotify is now working properly.

Disable Proxy or VPN

If you’re using a proxy or VPN service on your PS5, it may interfere with Spotify’s functionality. Disable any proxy or VPN settings and check if Spotify works without any issues. Here’s how you can disable proxy or VPN on your PS5:

1. Go to “Settings” on your console.
2. Navigate to “Network” and select “Set Up Internet Connection.”
3. Choose either your Wi-Fi or Ethernet connection.
4. Select “Custom” and proceed to the proxy or VPN settings.
5. Disable any proxy or VPN settings if enabled.
6. Save the changes and check if Spotify is now working properly.

Contact Spotify Support

If none of the above solutions resolve the issue, it’s recommended to reach out to Spotify Support for further assistance. They can provide personalized troubleshooting steps or investigate any account-specific issues that might be causing Spotify to not work on your PS5. Visit the official Spotify support website to access their contact options, including live chat and email support.

Conclusion

In conclusion, if you’re facing issues with Spotify on your PS5, follow the solutions mentioned in this guide. Whether it’s rebooting your console, checking internet connectivity, or reinstalling the app, these steps should help resolve the problem and get your Spotify back up and running smoothly on your PS5. Enjoy your favorite music while gaming without any interruptions!