How To Fix Server Error on Dexcom App (iOS and Android)

Are you encountering a server error while using the Dexcom app on your iOS or Android device? Fret not! In this comprehensive guide, we will walk you through the steps to resolve the server error issue on the Dexcom app. Whether you’re using the Dexcom G6, G6 Share, Dexcom Clarity, or Dexcom Follow app, these solutions will help you get back on track.

Before we dive into the troubleshooting methods, it’s essential to ensure that your phone is compatible with the Dexcom app. Sometimes, an app or operating system update can render your device incompatible. Additionally, make sure that the Dexcom servers are up and running. If you’re experiencing the server error on a new phone, ensure that the transmitter is not paired to your older phone.

Method 1: Enable/Disable Airplane Mode and Restart Your Device

One of the common causes of server errors on the Dexcom app is a temporary glitch in your phone’s modules. To resolve this issue, you can try enabling and disabling the airplane mode or restarting your device and networking equipment. Here’s how:

1. Open the Quick Settings menu on your phone by swiping up or down on your screen.
2. Tap on the Airplane icon to enable the Airplane Mode.
3. Wait for a minute and then disable the Airplane Mode.
4. Ensure that mobile data or Wi-Fi is enabled and Bluetooth is disabled.
5. Launch the Dexcom app and check if the server error is resolved.
6. If the issue persists, power off your phone and networking equipment (e.g., router, modem, extender).
7. Wait for a minute and then power on your phone and networking equipment to check if the Dexcom server issue is resolved.

Method 2: Update the Dexcom App to the Latest Version

An outdated Dexcom app can also lead to server errors. Updating the app to the latest version can often resolve the issue. Here’s how to update the Dexcom app:

For iOS:

1. Launch the App Store and open the Updates section.
2. Search for Dexcom and tap on the Update button if an update is available.

For Android:

1. Open the Google Play Store and tap on your user icon in the top right corner.
2. Select My Apps & Games and go to the Installed tab.
3. Locate the Dexcom app and click on the Update button if an update is available.

Once the Dexcom app is updated, launch it and check if the server error is cleared.

Method 3: Update the Operating System of Your Phone

A server error can also occur if your phone’s operating system is outdated. Updating your phone to the latest OS version can often resolve compatibility issues and fix server errors. Here’s how to update the OS on your phone:

For iOS:

1. Go to your phone’s Settings and open the General section.
2. Tap on Software Update and check for updates. If an update is available, download and install it.
3. Once updated, check if the Dexcom app’s server error is resolved.

For Android:

1. Launch your phone’s Settings and open the About Phone section.
2. Tap on System Update and check for updates. If an update is available, download and install it.
3. Once updated, check if the Dexcom app’s server error is resolved.

If the issue persists, you can also try joining the beta program for your phone’s operating system and update to the latest beta release to see if it solves the Dexcom server error.

Method 4: Adjust Language and Regional Settings

Improperly configured language or regional settings on your phone can cause the Dexcom app to display a server error. To resolve this issue, follow these steps:

1. Launch your phone’s Settings and open the Language and Input settings.
2. Select Language and choose the language that corresponds to your location. For example, if you’re in Canada, select English (Canada).
3. Launch the Dexcom app and check if the server error is resolved.
4. If the issue persists, try setting the phone’s language to English (US).
5. If the problem still persists, navigate to your phone’s Settings and open the Date & Time settings.
6. Turn off Automatic Date & Time and Automatic Time Zone.
7. Tap on Select Time Zone and ensure that it accurately reflects your physical location.
8. Launch the Dexcom app and check if the server error is cleared.

Method 5: Try Connecting to Another Network

Sometimes, a server issue can be caused by a blockage from your network provider or organization. In such cases, connecting to another network can help resolve the Dexcom server error. Follow these steps:

1. Disconnect your phone from the current network and connect to another network, such as your phone’s hotspot.
2. Check if the Dexcom app is working fine on the new network. If it is, contact your ISP or organization to whitelist or unblock the Dexcom web addresses.
3. If the issue persists on another network, try using a VPN client app to see if it solves the Dexcom server error.

Method 6: Remove Conflicting Apps

Conflicting apps can interfere with the operation of the Dexcom app, leading to server errors. If you have apps like Hostfile Adblocker or xDrip installed on your phone, uninstalling them may resolve the issue. Here’s how to remove conflicting apps:

For Android:

1. Open your phone’s Application Manager in the Settings.
2. Select the conflicting app (e.g., xDrip or xDrip+) from the list.
3. Tap on the Uninstall button and confirm to uninstall the app.
4. Once uninstalled, reboot your phone and check if the Dexcom server issue is resolved.

Method 7: Reinstall the Dexcom App

If all the previous methods have failed to resolve the server error, you can try reinstalling the Dexcom app. However, please note that by reinstalling the app, you may lose any unsaved data, and if the server error is caused by another reason, you may still encounter the issue after reinstalling. Here’s how to reinstall the Dexcom app:

1. Navigate to the Application Manager (or Apps) in your phone’s Settings.
2. Tap on the Dexcom app (e.g., the Follow app).
3. Tap on the Force Stop button and confirm to stop the Dexcom app.
4. Then tap on the Uninstall button and confirm to uninstall the Dexcom app.
5. Once uninstalled, reboot your phone and reinstall the Dexcom app.
6. Launch the app and check if the server error is resolved.

If the issue persists, you may have to use a third-party app like Nightscout to get the readings until the Dexcom app’s server error is resolved.

Remember, if none of the above methods resolve the server error on the Dexcom app, it’s recommended to reach out to Dexcom technical support for further assistance. You can find the contact information in the app store, play store, or Dexcom product manual.

By following these troubleshooting methods, you can overcome the server error on the Dexcom app and continue monitoring your blood glucose levels seamlessly. Stay connected and stay in control of your health with the Dexcom app!

Additional Information:

• Dexcom is a well-known provider of Continuous Glucose Monitoring (CGM) systems.
• The Dexcom app requires a Bluetooth connection to communicate with the Dexcom G6 CGM device.
• The server error on the Dexcom app can be caused by improper configuration, outdated app or OS versions, network issues, conflicting apps, or language/region settings.
• Always ensure that you have the latest updates for the Dexcom app and your phone’s operating system to avoid compatibility issues.
• If you’re still experiencing server errors, contacting Dexcom technical support is recommended.

Remember, your health is important, and with the Dexcom app, you can stay on top of your blood glucose levels. Don’t let server errors hold you back from managing your health effectively.

Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.