How To Fix Samsung Galaxy Note 5 Not Charging Problem

The Samsung Galaxy Note 5 is a powerful and feature-packed smartphone. However, like any electronic device, it can experience issues, particularly when it comes to charging and power. If you find that your Galaxy Note 5 is not charging or turning on, it can be quite frustrating. In this comprehensive troubleshooting guide, we will explore the common causes of these problems and provide step-by-step solutions to help you fix them. Whether it’s a system crash, faulty charger, or software glitch, we’ve got you covered.

Troubleshooting Your Galaxy Note 5 Not Charging

Problem: “I have a Galaxy Note 5, and recently it stopped charging. I’ve checked the charger and cable, and they seem to be fine. Why is my phone not charging, and how can I fix it?”

Troubleshooting:

Step 1: Soft Reset Your Phone

When your Galaxy Note 5 doesn’t charge, it’s essential to rule out a system crash issue. To do this, perform a soft reset by pressing and holding the Volume Down button and the Power key simultaneously for 10 seconds. This action is equivalent to a battery pull procedure and can help resolve firmware-related charging problems.

Step 2: Check the Charger and Cable

If the soft reset doesn’t solve the issue, it’s time to inspect the charger and cable. Connect your phone to a computer using the USB cable to determine whether the problem lies with the charger or cable. If your phone charges when connected to the computer, the charger may be faulty. Consider purchasing a new charger kit for your Galaxy Note 5. On the other hand, if the computer doesn’t detect your phone, the cable might be the culprit. Ensure that the USB option is set to anything other than “Charging” to allow data transfer. If the cable is indeed faulty, replace it with a new one.

Step 3: Try Charging in Safe Mode

If your phone still doesn’t charge, even with a working charger and cable, boot it into Safe Mode to eliminate the possibility of third-party app interference. Follow these steps to enter Safe Mode:

1. Turn off your Galaxy Note 5.
2. Press and hold the Power key.
3. When ‘Samsung Galaxy Note5’ appears, release the Power key and immediately hold the Volume Down button.
4. Continue holding the Volume Down button until the phone completes the restart.
5. Release the button when you see “Safe Mode” displayed in the lower left corner of the screen.

With your phone in Safe Mode, plug it into a working wall outlet using the original USB cable. If it charges normally in this diagnostic state, a third-party app may be causing the issue. To identify the problematic app, uninstall recently installed apps one by one until the problem is resolved.

Step 4: Wipe the Cache Partition

If your Galaxy Note 5 still refuses to charge, it’s worth clearing the cache partition to eliminate any corrupt system cache files. Follow these steps to wipe the cache partition:

1. Turn off your Samsung Galaxy Note 5 completely.
2. Press and hold the Volume Up, Home, and Power buttons simultaneously.
3. Release the Power key when the ‘Samsung Galaxy Note5’ logo appears, but continue holding the Volume Up and Home buttons.
4. Release both buttons when the Android logo appears on the screen.
5. Use the Volume Down button to highlight the “wipe cache partition” option, then press the Power button to select it.
6. After the process completes, use the Volume Down button to highlight the “Reboot system now” option, then press the Power button to restart your phone.

After performing this step, check if your Galaxy Note 5 charges successfully. If the problem persists, consider proceeding to the next troubleshooting step.

Step 5: Perform a Master Reset

If none of the previous steps have resolved the charging issue, performing a master reset can help identify if it’s a serious firmware problem. However, before proceeding, ensure that your phone has sufficient battery power. Follow these steps to perform a master reset:

1. Turn off your Samsung Galaxy Note 5 completely.
2. Press and hold the Volume Up, Home, and Power buttons simultaneously.
3. Release the Power key when the ‘Samsung Galaxy Note5’ logo appears, but continue holding the Volume Up and Home buttons.
4. Release both buttons when the Android logo appears on the screen.
5. Use the Volume Down button to highlight the “Yes — delete all user data” option, then press the Power button to select it.
6. Once the process is complete, use the Volume Down button to highlight the “Reboot system now” option, then press the Power button to restart your phone.

Performing a master reset will erase all data on your device, so make sure to back up any important information beforehand. After the reset, your Galaxy Note 5 should be able to charge normally. If the problem persists, it may indicate a hardware issue, and it’s advisable to seek professional assistance.

Troubleshooting Your Galaxy Note 5 Not Turning On

Problem: “My Galaxy Note 5’s screen won’t turn on, and it doesn’t respond when I press the power key. It also won’t charge. What can I do to fix this?”

Troubleshooting:

Step 1: Perform a Forced Reboot

When your Galaxy Note 5 doesn’t turn on, the first step is to perform a forced reboot. Press and hold the Volume Down button and the Power key simultaneously for 15 seconds. This action simulates a battery pull and can resolve minor system crashes that may be causing the issue.

Step 2: Boot into Safe Mode

If the forced reboot doesn’t solve the problem, try booting your Galaxy Note 5 into Safe Mode. This mode loads the device with only essential system apps, helping to identify if a third-party app is causing the issue. Follow the same steps as in the previous section to enter Safe Mode. If your phone successfully boots up in this mode, it indicates that a third-party app is interfering with the normal boot process. Uninstall recently installed apps one by one until the problem is resolved.

Step 3: Boot into Recovery Mode

If your phone doesn’t respond to the forced reboot or boot into Safe Mode, try booting it into Recovery Mode. This mode allows you to access the device’s recovery options and can help determine if the hardware is functioning correctly. Follow these steps to enter Recovery Mode:

1. Turn off your Samsung Galaxy Note 5 completely.
2. Press and hold the Volume Up, Home, and Power buttons simultaneously.
3. Release the Power key when the ‘Samsung Galaxy Note5’ logo appears, but continue holding the Volume Up and Home buttons.
4. Release both buttons when the Android logo appears on the screen.
5. Use the Volume Down button to navigate the options and select “Recovery Mode” using the Power button.
6. Your phone will reboot into Recovery Mode.

If your phone successfully enters Recovery Mode, it suggests that the hardware is functioning correctly, and the issue may lie with the firmware or software.

Step 4: Charge Your Phone

If your Galaxy Note 5 still doesn’t turn on, it’s important to ensure that it has sufficient battery power. Connect your phone to a charger and leave it for at least 30 minutes. If the battery is completely drained, it may take some time for the charging indicator to appear. If your phone starts charging, wait until it reaches a sufficient charge level before attempting to turn it on.

Step 5: Seek Professional Assistance

If none of the previous steps have resolved the issue and your Galaxy Note 5 still won’t turn on, it may indicate a more serious hardware problem. In this case, it’s recommended to seek assistance from a professional technician or authorized service center.

Conclusion

Dealing with charging and power issues can be frustrating, but with the troubleshooting steps outlined in this guide, you should be able to resolve most common problems with your Samsung Galaxy Note 5. Remember to start with simple solutions like soft resets and checking the charger and cable, then progress to more advanced troubleshooting steps if necessary. If all else fails, seeking professional assistance is always a viable option. With these solutions, you can bring your Galaxy Note 5 back to life and enjoy its incredible features once again.