How To Fix PS5 Controller Won’t Charge

The new PlayStation 5 (PS5) controller, known as DualSense, offers gamers an immersive gaming experience with its impressive features like adaptive triggers and improved haptics. However, some users have encountered a frustrating problem – their PS5 controller is not charging properly or won’t turn on at all. If you’re facing this issue, don’t worry! In this comprehensive guide, we will provide you with step-by-step solutions to fix the PS5 controller not charging problem.

Possible Causes of PS5 Controller Not Charging Issue

Before diving into the solutions, it’s essential to understand the potential causes behind the PS5 controller not charging problem. By identifying the root cause, we can address the issue more effectively. Here are some possible reasons for this problem:

1. Faulty Charging Cable: A damaged or faulty USB cable can prevent the PS5 controller from charging properly.
2. Poor Cable Connection: Sometimes, users fail to establish a proper connection between the console and the controller, leading to charging issues.
3. Battery Problem: If the battery inside the PS5 controller is dead or defective, it can result in charging problems.
4. Console Issue: A faulty or damaged console cable or port can also be the culprit behind the PS5 controller not charging.
5. Firmware Issues: Pending firmware updates can cause the PS5 controller to malfunction and lead to charging problems.
6. Internal Faults: Damage to the console or internal wiring can result in various issues, including charging problems.

Now that we have a clear understanding of the potential causes, let’s move on to the solutions.

Solutions to Fix PS5 Controller Not Charging Issue

1. Check the Charging Cable

The first step is to ensure that the USB charging cable you’re using is not faulty or damaged. Follow these steps to check the charging cable:

1. Connect another PS5 controller using the same USB cable to see if it charges properly. If it does, then the cable is fine, and the issue lies elsewhere. Move on to the next solution.
2. If the second controller doesn’t charge, replace the USB cable with a new one. Make sure to use a good quality USB Type-A or Type-C cable.
3. Plug in the new USB cable and attempt to charge your PS5 controller. Verify if the problem persists.

2. Verify PS5 Rest Mode Settings

Some users encounter the PS5 controller not charging issue because they connect the controller while the console is in rest mode. To disable rest mode charging, follow these steps:

1. On your PS5 console dashboard, click on the Settings option in the top-right corner.
2. Access the System submenu in the Settings menu.
3. Within the System submenu, select the Power Saving option on the left-hand side.
4. In the Power Saving menu, choose the Set Time Until PS5 Enters Rest Mode option.
5. Set the drop-down menus for During Media Playback and While Playing Games to Don’t Put in Rest Mode.
6. Save the changes and then attempt to charge your PS5 controller again.

3. Inspect the Charging Port

If the charging cable is not the issue, it’s time to inspect the charging port on your PS5. Dirt or dust in the charging port can hinder the charging process. Follow these steps to clean the port:

1. Use a clean cotton cloth or compressed air to gently clean the charging port. Avoid inserting any objects into the port, as this may cause further damage.
2. Once you’ve cleaned the port, try charging your PS5 controller again to see if the problem is resolved.

If the issue persists, it might be necessary to replace the charging port. You can obtain a new charging port from the official PlayStation website or a certified service center.

4. Consider Using a PS5 Charging Station

Using a PS5 charging station can be an efficient and cable-free solution for charging your PS5 controller. These charging stations offer a convenient way to charge your controller without relying on a USB cable. Consider using a PS5 charging station to see if it resolves the charging issue.

5. Update Your PS5 Firmware

Outdated firmware can sometimes cause the PS5 controller not charging problem. Updating your PS5 firmware can help resolve this issue. Follow these steps to update your firmware:

1. Ensure that your PS5 DualSense Controller is connected to the internet.
2. Navigate to the Settings option on your PS5 console.
3. Click on System and then select System Software.
4. Scroll down and choose System Software Update and Settings.
5. Click on the Update the System Software button.
6. Wait for the system to check for updates and install any available updates. Make sure not to turn off your PS5 during the update process.

Once the update is complete, check if the PS5 controller charges properly.

6. Try Charging the Controller Using a PC

If none of the previous solutions work, you can try charging your PS5 controller using a PC or laptop as a temporary workaround. Follow these steps:

1. Connect your PS5 controller to your PC or laptop using a USB-C port.
2. Check if the controller is charging properly.
3. Keep in mind that this solution is temporary and should only be used if other options fail to resolve the problem.

7. Reset Your PS5 Controller

Sometimes, resetting the PS5 controller can fix various glitches and bugs that may be causing the charging issue. Follow these steps to reset your PS5 controller:

1. Disconnect the PS5 controller from the external charging port and remove it from the console.
2. Locate the small reset hole on the back of the PS5 controller, usually located under the L2 button.
3. Insert a needle, thin object, or toothpick into the hole to reset your PS5 controller.
4. Press and hold the button until you hear a sound, and then release it.
5. Your PS5 DualSense Controller should restart, and hopefully, the charging issue will be resolved.

8. Seek Support from PlayStation Customer Support

If none of the solutions mentioned above work for you, it’s advisable to seek assistance from PlayStation Customer Support. You can raise a ticket on the official PlayStation website or visit a nearby Sony Service Center for further assistance or repair.

Conclusion

Facing the PS5 controller not charging issue can be frustrating, but with the solutions provided in this comprehensive guide, you should be able to resolve the problem. Remember to check the charging cable, verify rest mode settings, inspect the charging port, consider using a charging station, update your firmware, try charging with a PC, reset your controller if necessary, and seek support from PlayStation Customer Support if all else fails. By following these steps, you’ll be back to enjoying your PS5 gaming experience in no time!

Disclaimer: The information provided in this article is based on research and personal experience. Results may vary depending on the specific circumstances and configurations of your PS5 system. Always refer to the official PlayStation support channels for the most accurate and up-to-date guidance.