How To Fix PS5 Can’t Connect To The Internet

Are you experiencing connectivity problems with your PS5? Is your console unable to connect to the internet, preventing you from accessing online features and multiplayer games? Don’t worry, we’ve got you covered. In this guide, we will walk you through the troubleshooting steps to help you resolve PS5 connectivity issues and get back online.

However, before moving to the technical stuff make sure that your internet connection is working properly. Most of the time it is the simplest of things that is causing all the unnecessary panic and trouble. So, if your internet connection has made a habit of turning your gaming vibe upside down then it is about time you change it.

One great option here is Xfinity, a popular choice among the gaming community for its gigabyte speeds, seamless connectivity, and extreme reliability. For more information, you can call the Xfinity phone number to sign up for the plan of your choice today.

Now with further ado! Let’s explore some other common causes and their solutions:

1. Verify Network Password and Security Details

The first step in troubleshooting PS5 connectivity issues is to verify that you have the correct password for your Wi-Fi network. Incorrectly entering the password can result in a “Cannot Connect to the Wi-Fi Network” error message. If you’re unsure about the password, check the network settings or contact your network administrator for confirmation.

2. Join Wi-Fi Network Manually

If your PS5 cannot detect a hidden wireless network or fails to find any network, you can try joining the network manually. Follow these steps:

1. Go to Settings > Network Settings > Set Up Internet Connection > Set Up Manually > Use Wi-Fi > Enter Manually.
2. Enter the network’s name or Service Set Identifier (SSID), passcode, proxy server, and other required information.
3. Select “Done” to proceed.

If you’re not sure about the network connection details, check your router’s settings or consult your network administrator for assistance.

3. Switch to Ethernet Connection

If you’re experiencing persistent issues with your wireless connection, it’s worth considering switching to a wired Ethernet connection. This can help improve stability and reduce latency. Here’s how you can set up a wired connection on your PS5:

1. Connect an Ethernet or LAN cable to your PS5 console.
2. Go to Settings > Network > Settings > Set Up Internet Connection.
3. Select “Set Up Wired LAN” and follow the on-screen instructions to complete the setup.

Using an Ethernet connection can provide a more reliable and stable internet connection, especially if you’re experiencing issues with Wi-Fi.

4. Run a Network Test

The PS5 features a built-in tool for testing and diagnosing your internet connection. This tool can help identify issues such as slow download or upload speeds and other connection problems. To run a network test on your PS5, follow these steps:

1. Open the Settings menu on your PS5.
2. Navigate to Network > Connection Status.
3. Select “Test Internet Connection.”

The network test will check your connection’s signal strength and overall performance. If the test indicates any issues, consider the following troubleshooting steps.

5. Change DNS Server Settings

Sometimes, changing the DNS server settings on your PS5 can help resolve connectivity issues. Some users have reported success by switching to Google’s DNS server. Follow these steps to change your DNS settings:

1. Go to Settings > Network > Set Up Internet Connection.
2. Find the network you’re currently connected to and press the Options button on your PS5 controller.
3. Select “Advanced Settings” and change the DNS Settings from “Automatic” to “Manual.”
4. Set the Primary DNS to 8.8.8.8 and the Secondary DNS to 8.8.4.4.
5. Select “OK” to save the new DNS settings.

Changing the DNS server settings can sometimes provide a more stable and reliable internet connection for your PS5.

6. Power Cycle Your Router

If you’re experiencing connectivity issues, power cycling your router can often help resolve them. A power cycle involves turning off your router, waiting for a few seconds, and then turning it back on. Here’s how to power cycle your router:

1. Unplug the router’s power adapter from the wall outlet.
2. Wait for about 10-15 seconds.
3. Plug the power adapter back into the wall outlet.

Power cycling your router can clear any temporary glitches and restore the connection to normalcy.

7. Reboot Your PlayStation 5

If other devices in your network can connect to the internet, but your PS5 cannot, it’s worth restarting your console. Rebooting your PS5 can help resolve any software or temporary issues. You can reboot your PS5 using either of the following methods:

1. Press the PS button on your DualSense controller, select the power icon in the bottom-right corner, and choose “Restart PS5.”
2. Alternatively, you can unplug the power cable from the wall outlet, wait for a few seconds, and then plug it back in.

After rebooting, try connecting your PlayStation 5 to the internet again and check if the connectivity issues have been resolved.

8. Disconnect Other Devices

Some networks have limitations on the number of devices that can connect simultaneously. If your PS5 or other devices cannot connect to your wireless network, it’s possible that the network has reached its connection limit. To address this issue, you can try the following:

1. Access your router’s settings.
2. Increase the network’s connection limit if possible.
3. If increasing the connection limit is not an option, consider disconnecting other devices from the network to free up space for your PS5.

By reducing the number of connected devices, you can improve the chances of your PS5 successfully connecting to the network.

9. Whitelist or Unblock Your PS5

If you can’t connect your PS5 to a network while other devices can, it’s possible that your console has been blocked or blacklisted. To resolve this, you’ll need to unblock or whitelist your PS5. Here’s how:

1. Access your network’s admin panel.
2. Look for the “Device Management” or “MAC Address Filtering” menu.
3. Check if your PS5’s MAC address is blocked or blacklisted.
4. Unblock or whitelist your PS5 to regain access to the network.

If you’re unable to access the network’s backend settings, contact the network administrator for assistance.

10. Check PlayStation Network Server Status

Sometimes, connectivity issues may arise due to PlayStation Network (PSN) server outages. If the PSN servers are down, you may experience difficulties connecting to multiplayer games and accessing the PlayStation Store. To check the status of PSN servers, follow these steps:

1. Visit the official PSN server status page.
2. Select your country or region from the drop-down menu.
3. Check if any services are marked as “down” or “unavailable” in your region.

If the PSN servers are down, you’ll need to wait until the services are restored by PlayStation.

11. Update Your Router’s Firmware

Outdated router firmware can sometimes cause connectivity issues. It’s important to keep your router’s firmware up to date to ensure optimal performance. To update your router’s firmware, follow these general steps:

1. Access your router’s web interface by entering its IP address in a web browser.
2. Look for the firmware update option in the settings menu.
3. Download the latest firmware update from the manufacturer’s website.
4. Follow the instructions provided by the manufacturer to install the update.

Updating your router’s firmware can address known bugs and improve compatibility with your PS5.

12. Update Your PS5

Keeping your PS5’s system software up to date is crucial for maintaining a stable and secure connection. Regular updates often include bug fixes and performance improvements. To update your PS5, follow these steps:

1. Ensure that your PS5 is connected to the internet.
2. Go to Settings > System Software > System Software Update.
3. Select “Update System Software” and follow the on-screen prompts to install any available updates.

Updating your PS5’s software can help resolve connectivity issues and ensure a smoother gaming experience.

13. Reset the Router

If none of the previous troubleshooting steps have resolved your PS5 connectivity issues, you can try resetting your router to its factory settings. Resetting the router can clear any configuration errors or conflicts. The process may vary depending on your router model, so refer to the manufacturer’s instructions for specific steps.

14. Factory Reset Your PS5’s Settings

If you’ve exhausted all other troubleshooting options and your PS5 still can’t connect to the internet, you may need to consider a factory reset. Resetting your PS5’s settings to their default values can help resolve persistent software-related issues. Here’s how to perform a factory reset:

1. Go to Settings > System Software > Reset Options.
2. Select “Restore Default Settings.”
3. If prompted, enter your console’s restriction passcode.
4. Follow the on-screen instructions to complete the reset.

Performing a factory reset will erase all data and settings on your PS5, so be sure to back up any important files before proceeding.

15. Seek Professional Support

If you’ve tried all the troubleshooting steps and your PS5 still cannot connect to the internet, it may be time to seek professional support. Contact PlayStation Support for further assistance. You can also consider visiting a Sony or PlayStation Store to have your PS5 examined for any hardware defects or issues.

Conclusion

By following these troubleshooting steps, you should be able to resolve most PS5 connectivity issues and get back online to enjoy online gaming, access the PlayStation Store, and enjoy all the features your PS5 has to offer. If you need further assistance, don’t hesitate to reach out to the PlayStation support team.

Remember, a stable and reliable internet connection is crucial for a smooth gaming experience on your PS5.