How To Fix Pixel 6 Pro Proximity Sensor Issue

The Google Pixel 6 Pro is known for its unique functionalities and best-in-class features. However, like any other device, it can also encounter certain issues. One such common hardware issue is the Pixel 6 Pro proximity sensor problem. This issue can be quite frustrating for users, as it affects the functionality of the phone during calls. In this article, we will delve into the details of the proximity sensor issue and provide you with actionable solutions to troubleshoot and resolve it.

The proximity sensor is a hardware component in the Pixel 6 Pro that is responsible for turning off the phone display during calls to prevent accidental touches. When the proximity sensor is not functioning properly, the phone display may fail to turn off, leading to problems during phone calls such as accidental touches, muted calls, and other disruptions. Additionally, a malfunctioning proximity sensor can result in increased battery drain, as the display fails to turn off when the phone is in close proximity to the user’s skin.

The Pixel 6 Pro proximity sensor issue has been reported by numerous users on the official Pixel help forum, highlighting the need for a resolution. While Google has not provided a clear explanation for this issue, it is important to note that software patch updates are unlikely to fix it, as it is primarily a hardware-related problem. This can be frustrating for users, especially considering the premium quality and price tag of the Pixel 6 Pro.

Troubleshooting Methods for the Proximity Sensor Issue

Although there is currently no definitive solution for the Pixel 6 Pro proximity sensor issue, there are several troubleshooting methods that users have found helpful in resolving the problem. While waiting for an official fix from Google, you can try these methods to potentially resolve the issue on your own.

Method 1: Clear the Cache of the Phone App

Many users have reported success in resolving the proximity sensor issue by clearing the cache of the phone app. Follow the steps below to clear the cache:

1. Go to the Settings menu on your Pixel 6 Pro.
2. Tap on Apps.
3. Locate and tap on the Phone app.
4. Go to Storage.
5. Tap on Clear Cache.
6. Check if the proximity sensor issue is resolved.

Method 2: Verify the Screen’s Physical Condition

Ensure that your Pixel 6 Pro’s screen is not damaged, as a damaged screen can potentially affect the functionality of the proximity sensor. If you are using a phone with a damaged screen, it is advisable to visit a store for repairs. Additionally, avoid using gloves while interacting with the screen, as this can interfere with the proximity sensor’s operation. It is also important to keep the screen surface clean to ensure optimal proximity sensor performance.

Method 3: Restart Your Phone

Sometimes, a simple reboot can resolve temporary glitches and potentially fix the proximity sensor issue. If you haven’t already tried restarting your Pixel 6 Pro, follow these steps:

1. Press and hold the Power button.
2. Tap on Restart.
3. Wait for your phone to reboot.
4. Check if the proximity sensor is functioning correctly.

Method 4: Uninstall Conflicting Apps

If you started experiencing the proximity sensor issue after installing a software update or a third-party app, it is possible that the particular app is conflicting with the proximity sensor. Uninstalling the conflicting app may help resolve the issue. Follow these steps to uninstall the app:

1. Go to the Settings menu on your Pixel 6 Pro.
2. Tap on Apps.
3. Locate and tap on the app that you suspect is causing the conflict.
4. Tap on Uninstall.
5. Restart your phone.
6. Check if the proximity sensor problem persists.

Method 5: Update the Phone App

Updating the phone app to the latest version can also help resolve the proximity sensor issue. Follow these steps to update the phone app on your Pixel 6 Pro:

1. Launch the Google Play Store on your phone.
2. Tap on the search bar and type Phone.
3. Search for the phone app.
4. Tap on the app from the search results.
5. If the app is already installed, select Update to install the latest version.
6. Restart your phone.
7. Test if the proximity sensor is now functioning properly.

By following these troubleshooting methods, you may be able to resolve the Pixel 6 Pro proximity sensor issue. However, it is important to note that these methods may not work for everyone, as the root cause of the problem is still unknown. If the issue persists, it is recommended to reach out to Google support or visit an authorized service center for further assistance.

Conclusion

The Pixel 6 Pro proximity sensor issue can be a frustrating problem for users, affecting the functionality of the phone during calls. While Google has yet to provide a definitive resolution for this hardware issue, there are several troubleshooting methods that users can try. Clearing the cache of the phone app, verifying the screen’s physical condition, restarting the phone, uninstalling conflicting apps, and updating the phone app are potential solutions that may help resolve the issue. If the problem persists, it is advisable to seek assistance from Google support or a certified service center.

Remember, the Pixel 6 Pro is an exceptional device with many outstanding features, and while issues like the proximity sensor problem can occur, they can often be resolved with the right troubleshooting steps. Stay informed and follow the latest updates from Google to ensure the optimal performance of your Pixel 6 Pro.

Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.