How To Fix Microsoft InTune Missing Certificate Error On Android 12

Managing mobile devices and applications is essential for maintaining a seamless workflow, and Microsoft Intune has been a go-to solution for many users. However, with the introduction of Android 12, some users have experienced issues with the management system, particularly the Microsoft Intune Missing Certificate Error. This error affects apps like Gmail and VPN, causing work profile devices to lose access to certificates. While there is no permanent fix for this issue, we have compiled several troubleshooting methods that can help resolve the problem.

The Microsoft Intune Missing Certificate Error is a common issue reported by users after the Android 12 update. It primarily affects devices with work profiles, causing a loss of access to certificates. The exact cause of this error is not confirmed, but it is believed that Google’s removal of app permissions to access hardware identifiers may be a contributing factor. As a result, finding a permanent solution to this error can be challenging. However, the troubleshooting methods listed below have proven effective in resolving the issue for many users.

Troubleshooting Methods to Fix Microsoft InTune Missing Certificate Error on Android 12

1. Enable Browser Access

Enabling browser access is a simple yet effective troubleshooting method that can help resolve the Microsoft Intune Missing Certificate Error. Sometimes, the error occurs due to a lack of browser access, which is required to validate security certificates. To enable browser access on your device, follow these steps:

1. Go to the Settings on your Android 12 device.
2. Navigate to Apps & Notifications.
3. Select the browser you prefer to use (e.g., Chrome, Firefox).
4. Tap on Permissions.
5. Enable the Browser option.
6. Restart your device and check if the issue is resolved.

2. Manually Install Certificates

If enabling browser access doesn’t solve the issue, you can try manually installing the certificates on your Android 12 device. Here’s how to do it:

1. Open Internet Explorer or Chrome on your computer and visit your organization’s website.
2. Look for a padlock icon in the address bar and click on it.
3. Select View Certificates from the options.
4. In the dialog box that appears, go to the Details tab.
5. Click on the Copy to File option.
6. Choose the DER encoded binary x.509 format and click Next.
7. Save the file as a .cer extension.
8. Send the file to your Android smartphone via email.
9. Open the email on your smartphone and click on the certificate file.
10. Give the certificate a name and click OK to install it.
11. Restart your smartphone and check if the error is resolved.

3. Fix Certificate Issue with AnyConnect VPN

If you are using AnyConnect VPN and experiencing the Microsoft Intune Missing Certificate Error, clearing the cache of the AnyConnect application may help resolve the issue. Follow these steps:

1. Open the Settings app on your Android 12 device.
2. Go to Apps & Notifications.
3. Navigate to the App Info or All Apps section.
4. Locate and select AnyConnect VPN.
5. Tap on Internal Storage.
6. Select the Clear Cache option.
7. Restart your device and check if the error persists.

4. Fix Certificate Issue with Gmail

If the error is specifically affecting the Gmail app, you can try the following steps to resolve it:

1. Open your company portal app and access the menu option.
2. Select the option to remove the company portal.
3. Launch the Google Play Store and search for “Intune Company Portal.”
4. Uninstall the application and reinstall it on your Android 12 device.
5. Log in to the company portal within the application.
6. Open the Gmail app and check if the error is resolved.

5. Remove Personal Identifiers to Fix Microsoft InTune Missing Certificate Error

Android 12 no longer supports the use of hardware identifiers for personally owned work profile devices. If you are experiencing the Microsoft Intune Missing Certificate Error, removing personal identifiers such as IMEI, MEID, or serial numbers from your device might help. However, this solution is only applicable to devices enrolled before the Android 12 update.

Please note that removing personal identifiers may have implications for device management and security protocols. It is advisable to consult the official documentation or contact your organization’s IT team for guidance.

Conclusion

The Microsoft Intune Missing Certificate Error on Android 12 can be frustrating, but there are troubleshooting methods that can help resolve the issue. Although a permanent solution is not available yet, enabling browser access, manually installing certificates, fixing certificate issues with AnyConnect VPN and Gmail, and removing personal identifiers have proven effective for many users. If you continue to experience the error, we recommend reaching out to your organization’s IT team for further assistance. Remember, our goal is to simplify complex tech concepts and provide actionable solutions to ensure a smooth tech journey for our readers.

Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.