If you’re a DirecTV user and encounter the error code 721 when trying to watch certain channels from your lineup, you’re not alone. This error message typically appears when the channel you’re attempting to access is not part of your subscription package. However, there are several other potential causes for this error, including a receiver issue or a firmware glitch. In this guide, we’ll explore the various reasons for the DirecTV Error Code 721 and provide you with step-by-step solutions to resolve the issue.
Understanding the DirecTV Error Code 721
The DirecTV Error Code 721, also known as the “Channel Not Purchased” error, occurs when users try to access channels that are not included in their subscription package. This error can be frustrating, but it’s important to understand the different causes behind it to effectively troubleshoot the problem.
Here are the potential culprits for the DirecTV Error Code 721:
Channel is not part of your subscription package: This is the most common reason for encountering the error. If the channel you’re trying to watch is not included in your subscription plan, you’ll see the Error Code 721. To confirm this, you can check the DirecTV Channel Lineup and compare it against your own plan.
Receiver is not fetching program info: Sometimes, the receiver is unable to retrieve the necessary program information for the channel displaying the error. In such cases, a simple service refresh can usually solve the problem.
Firmware glitch: In certain situations, a firmware glitch can prevent your DirecTV receiver from fetching information about your channel plan. Restarting or power-cycling your receiver may resolve this issue.
Now that we’ve identified the potential causes, let’s explore the recommended solutions to fix the DirecTV Error Code 721.
Troubleshooting the DirecTV Error Code 721
When encountering the DirecTV Error Code 721, there are several steps you can take to resolve the issue. Follow the solutions below in the order presented to effectively troubleshoot the problem.
Solution 1: Check your subscription package
Before attempting any other fixes, it’s important to verify whether the channel displaying the error is included in your subscription package. To do this:
- Visit the DirecTV channel lineup page.
- Click on “Check it” under “Get Channel Lineup”.
- Scroll down to locate your package and review the channels included.
- Check if the channel giving you the error is part of your package.
If the channel is not included, you’ll need to upgrade your package to access it. However, if the channel should be available, proceed to the next solution.
Solution 2: Refresh your service
If you’ve confirmed that the channel is part of your subscription package but still encounter the Error Code 721, it’s possible that your receiver is not aware of your viewing rights for that specific channel. To refresh your service:
Ensure that your DirecTV receiver is not streaming any content.
Unplug the receiver’s power cord from the electrical outlet and the back of the device.
Wait for at least 15 seconds to allow the power capacitors to drain.
Plug the power cord back in and press the power button on the front panel of the receiver.
Wait for the receiver to boot up.
Test the channel that was previously displaying the error and check if the issue is resolved.
If the Error Code 721 persists, proceed to the next solution.
Solution 3: Reset your receiver
If the previous solutions didn’t resolve the issue, a firmware glitch may be preventing your DirecTV receiver from updating the data related to your package. Resetting the receiver can often fix this problem. Follow these steps:
Locate the reset button on the back of the device. In most cases, it will be a small red button inside the access card door. (Note: For older models, the reset button may be located on the side of the receiver.)
Press the reset button briefly and wait for the receiver to reboot. All lights on the receiver should flash simultaneously.
If you have a Genie Mini, remember to restart the main Genie device as well. Resetting the Genie and Genie Mini can also restore local channels.
Test the channel that previously displayed the Error Code 721 and check if the issue is resolved.
If the problem persists even after resetting the receiver, you’ll need to contact AT&T support for further assistance.
Solution 4: Contact AT&T support
If none of the previous solutions have resolved the DirecTV Error Code 721, it’s time to get in touch with AT&T support. They have specialized representatives who can investigate the issue and provide personalized assistance. To reach AT&T support, call the toll-free number: 888.388.4249.
Remember, the Error Code 721 is often caused by a channel not being included in your subscription package. By checking your package, refreshing your service, or resetting your receiver, you can resolve this error and enjoy uninterrupted access to your desired channels.
Conclusion
Encountering the DirecTV Error Code 721 can be frustrating, but with the right troubleshooting steps, you can resolve the issue and regain access to your desired channels. Start by verifying your subscription package and ensuring that the channel displaying the error is included. If it’s not, consider upgrading your package. If the channel should be accessible, refresh your service or reset your receiver to address any technical glitches. If all else fails, reach out to AT&T support for further assistance. By following these steps, you’ll be able to overcome the DirecTV Error Code 721 and enjoy uninterrupted entertainment.
