If you are a T-Mobile or Sprint user, particularly on Samsung Galaxy models, you may have encountered the frustrating issue of a constant notification related to Carrier Hub processing requests. This issue has become more prevalent after a recent patch update on Galaxy devices. The persistent notification can be found in the notification panel and refuses to go away, causing annoyance for many users.
Carrier Hub is a mobile application specifically designed for T-Mobile or Sprint carrier users. It offers features like voice-over Wi-Fi (VoWi-Fi) and secure Wi-Fi connectivity, as well as acting as a network engineer to address customer-reported services and issues. If you are experiencing this constant notification issue, don’t worry. In this troubleshooting guide, we will explore various methods to help you resolve this problem effectively.
Update the Carrier Hub app
One of the first steps you can take to resolve the constant notification issue is to ensure that you have the latest version of the Carrier Hub app installed on your device. Here’s how you can update the app:
- Open the Google Play Store app on your device.
- Tap on the three-dots icon at the top-right corner to access the menu.
- Select “My apps & games” from the menu options.
- Look for the “Carrier Hub” app in the list of installed apps.
- If an update is available, you will see the “Update” button next to the app.
- Tap on “Update” to install the latest version of the Carrier Hub app.
Updating the app to the latest version can often resolve any stability or performance issues that may be causing the constant notification problem.
Clear the Cache and Storage of the Carrier Hub
If updating the app doesn’t resolve the issue, the next step is to clear the cache and storage of the Carrier Hub app. This helps to refresh the app’s cache and resolve any conflicts that may be causing the constant notification. Follow these steps to clear the cache and storage:
- Go to the device Settings menu and tap on “Apps & Notifications.”
- Tap on the option to view all installed apps.
- Locate and select “Carrier Hub” from the list.
- Tap on “Storage & Cache” to access the app’s storage settings.
- Tap on “Clear cache” to delete the cached data.
- Next, tap on “Clear storage” and select “OK” to delete the app’s storage data from your device.
- Go back to the App Info page and select “Force stop” for the Carrier Hub app.
After clearing the cache and storage, it is recommended to turn on Airplane Mode for a few seconds and then turn it off. This can help refresh the network connection and potentially resolve the constant notification issue. However, please note that rebooting the device may bring back the MCM Client and the constant notification.
Disable Notification for Carrier Hub
If the previous methods didn’t solve the problem, you can try disabling the notifications for the Carrier Hub app. This will temporarily hide the processing requests notification until the issue is resolved. Here’s how you can disable the notifications:
Go to the Settings menu on your device.
Navigate to the Notifications section.
Locate and select “Carrier Hub” from the list of apps.
Toggle off the notifications for Carrier Hub.
Alternatively, you can press and hold the notification and select “Turn Off Notifications” or “Mute Notifications.”
Disabling the notifications will prevent the constant notification from appearing on your device. However, please keep in mind that this is only a temporary solution until the underlying issue is resolved.
Uninstall Carrier Hub using ADB Commands
If none of the previous methods have been successful in resolving the constant notification issue, you can try uninstalling the Carrier Hub app using ADB commands. This method requires connecting your device to a computer and using the Android Debug Bridge (ADB) tool. Follow these steps:
Enable Developer Options on your device by going to the Settings menu, tapping on “About phone,” and tapping the “Build number” seven times until the developer options are enabled.
Go back to the main Settings menu and tap on “Developer Options” to access the developer settings.
Enable the “USB debugging” option.
Download and install ADB and fastboot tools on your computer.
Connect your device to the computer using a USB cable and wait for it to be detected.
Open a command prompt or terminal window on your computer and navigate to the folder where ADB is installed.
Enter the command adb devices to check if your device is successfully connected in ADB mode.
If your device is detected, enter the command adb shell pm uninstall –user 0 com.sprint.ms.smf.services to uninstall the Carrier Hub app.
Wait for the process to complete, then disconnect your device from the USB cable.
Restart your device and check if the constant notification issue has been resolved.
Please note that uninstalling the Carrier Hub app using ADB commands should be done with caution, as it may affect the functionality of your device. Make sure to follow the steps accurately and consider backing up your device before proceeding.
Conclusion
Dealing with a constant notification issue can be frustrating, but with the troubleshooting methods outlined in this guide, you should be able to resolve the Carrier Hub processing requests notification problem. Start by updating the Carrier Hub app and clearing its cache and storage. If the issue persists, try disabling the notifications or uninstalling the app using ADB commands as a last resort. Remember to proceed with caution and consider seeking professional assistance if needed.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
