Global Protect VPN not Connecting: Fix it with these 8 Steps

The GlobalProtect VPN service is an essential tool for protecting your organization’s network and data from external threats. However, there are instances when the connection fails, leaving your system vulnerable to attackers. In this guide, we will explore the common causes of GlobalProtect VPN connection issues and provide step-by-step solutions to fix them.

Common Causes of GlobalProtect VPN Connection Issues

Before diving into the troubleshooting steps, let’s first understand the common causes of GlobalProtect VPN connection failures. By identifying the root cause, you can quickly narrow down the possible solutions.

Network Failure: The most common cause of a failed connection is when GlobalProtect has no network connectivity. Ensure that the firewall, VPN client, and GlobalProtect Gateway server are on the same subnet and able to communicate across the network.

Improper Firewall Configuration: A firewall ruleset may prevent traffic from reaching the GlobalProtect Gateway. Make sure the ruleset allows all IP addresses in the subnet of the GlobalProtect Gateway and any IP addresses used by VPN clients.

Blocked Port: If you have a firewall installed on your network, check if it’s blocking the GlobalProtect gateway service. Perform an ICMP test from the client computer to the GlobalProtect gateway server IP address to verify if the port is blocked.

Troubleshooting GlobalProtect VPN Connection Issues

Now that we understand the common causes let’s dive into the step-by-step solutions to fix GlobalProtect VPN connection issues.

Step 1: Restart GlobalProtect Service

The first troubleshooting step is to restart the GlobalProtect service. This simple action can resolve many connection problems.

1. Hit the Windows button and type “Task Manager” in the search bar. Click on “Task Manager” to open it.
2. In the Task Manager window, select the “Services” tab.
3. Locate “PanGPS” in the list of services, right-click on it, and click “Restart”.
4. Try reconnecting to the GlobalProtect VPN and check if the connection is established.

Step 2: Uninstall and Reinstall GlobalProtect

If restarting the service did not resolve the issue, you can try uninstalling and reinstalling the GlobalProtect VPN client.

1. Press the Windows + X keys simultaneously and type “Control Panel” in the search bar. Click on “Control Panel” to open it.
2. Navigate to “Programs and Features” and select “Uninstall a Program”.
3. Locate “GlobalProtect” in the list of installed programs and click “Uninstall”.
4. After uninstalling GlobalProtect, go to your web browser and download the latest version of GlobalProtect.
5. Run the installer and follow the on-screen instructions to reinstall GlobalProtect.
6. Once the installation is complete, launch GlobalProtect and try connecting to the VPN again.

Step 3: Restart Your PC

If you are still experiencing connection issues, try restarting your PC. This simple step can help resolve any underlying problems and establish a fresh connection.

1. Close all open applications and save your work.
2. Click on the Windows Start button and select “Restart”.
3. After your PC restarts, log in and launch GlobalProtect.
4. Try connecting to the VPN and check if the issue is resolved.

Step 4: Check Internet Connectivity

Ensure that your PC is connected to the internet. Sometimes, GlobalProtect may disconnect from Wi-Fi on its own, resulting in connection issues.

1. Open a web browser and try accessing any website to confirm if you have an active internet connection.
2. If you are unable to access websites, troubleshoot your internet connection or contact your internet service provider (ISP) for assistance.
3. Once your internet connection is restored, launch GlobalProtect and attempt to connect to the VPN again.

Step 5: Update GlobalProtect App

Keeping your GlobalProtect app up to date is crucial for compatibility and security. Make sure you have the latest version installed to ensure optimal performance.

1. Open the GlobalProtect VPN client on your device.
2. Click on the three-horizontal icon in the top-right corner to open the menu.
3. Select “About” from the menu.
4. Click on “Check for Updates” to see if any new versions are available.
5. If an update is available, click “Yes” to start downloading and installing the latest version.
6. Once the update is complete, relaunch GlobalProtect and try connecting to the VPN.

Step 6: Review Security Permissions (Mac)

If you are using GlobalProtect on a Mac, review the security permissions to ensure proper functionality.

1. Click on the Apple icon in the top-left corner of the screen and select “System Preferences”.
2. In the System Preferences window, click on “Security & Privacy”.
3. Switch to the “General” tab.
4. If you see a message stating that “System software from Palo Alto Networks was blocked from loading,” click on “Allow” to grant the necessary permissions.
5. If prompted, enter your password and click on the lock icon to prevent further changes.
6. Launch GlobalProtect and try connecting to the VPN.

Step 7: Upgrade GlobalProtect VPN Client (Windows 7)

If you are using GlobalProtect on Windows 7, upgrading the VPN client may resolve the connection issues.

1. Visit the official GlobalProtect website and download the latest version of the VPN client compatible with Windows 7.
2. Run the installer and follow the on-screen instructions to upgrade GlobalProtect.
3. After the upgrade is complete, launch GlobalProtect and attempt to connect to the VPN again.

Step 8: Try a Different VPN

If all else fails and you continue to experience connection problems with GlobalProtect, consider trying a different VPN solution.

1. Research and select a reputable VPN provider that meets your requirements.
2. Download and install the alternative VPN software.
3. Follow the instructions provided by the new VPN provider to set up the connection.
4. Connect to the VPN and test if the connection is stable and reliable.

Conclusion

GlobalProtect VPN connection issues can be frustrating, but with the right troubleshooting steps, you can resolve them. By following the steps outlined in this guide, you can address common causes such as network failures, improper firewall configurations, and blocked ports. Remember to keep your GlobalProtect app and operating system up to date to ensure compatibility and security. If necessary, consider trying a different VPN solution that meets your needs. With these solutions, you can establish a stable and secure VPN connection, protecting your organization’s network and data.