Encountering the “This video can’t be played” error with error code 224003 while trying to stream online videos can be frustrating. This error usually indicates an issue within your web browser that is preventing the video from loading properly. Several factors can contribute to this error, such as outdated browser versions, corrupted or outdated cache, misconfigured browser settings, or problematic extensions. Fortunately, there are simple solutions to resolve these issues and fix the 224003 error. In this guide, we will walk you through the troubleshooting steps for different browsers.
Clear Browser Cache
Browser cache stores webpage data to facilitate faster loading of websites. However, outdated or corrupted cache data can lead to compatibility issues and cause the “This video can’t be played” error. Clearing the browser cache can often resolve this issue. Follow these steps for popular browsers:
On Google Chrome:
- Click on the vertical ellipsis icon at the top-right.
- Select “History” and then “History” again.
- Click on “Clear browsing data” on the left sidebar.
- Ensure that the “Cached images and files” option is selected and deselect others.
- Choose “All time” from the drop-down menu.
- Click on “Clear data”.
On Mozilla Firefox:
- Click on the hamburger menu at the top-right.
- Select “Settings”.
- Go to “Privacy and Security” and find the “Cookies and Site Data” section.
- Click on “Clear Data”.
- Deselect “Cookies and Site Data” and ensure that “Cached Web Content” is selected.
- Click on “Clear”.
On Microsoft Edge:
- Click on the ellipsis icon in the top-right and select “Settings”.
- Go to “Privacy, search and services”.
- Next to “Clear browsing data now”, select “Choose what to clear”.
- Select the “Cached images and files” option and deselect others.
- Choose “All time” from the Time range menu.
- Click on “Clear now”.
Disable Extensions
Conflicts between third-party extensions and the website you’re trying to stream a video from can trigger the error. Disable extensions, particularly those blocking advertisements and trackers, to check if they are causing the issue. Here’s how to disable extensions in different browsers:
On Google Chrome:
- Click on the Chrome menu.
- Select “Extensions” and then “Manage Extensions”.
- Disable all extensions using the toggle switch.
On Mozilla Firefox:
- Click on the puzzle piece icon on the right side of the address bar.
- Select “Manage extensions”.
- Disable all extensions using the toggle switch.
On Microsoft Edge:
- Click on the ellipsis icon on the right and select “Extensions”.
- Select “Manage extensions”.
- Disable extensions using the toggle switch.
Note: If disabling extensions resolves the issue, enable them one by one to identify the one causing the problem and keep it disabled.
Update Your Browser
Using an outdated browser version can result in compatibility issues. Updating your browser ensures that known bugs or compatibility problems are resolved. Here’s how to update popular browsers:
On Google Chrome:
- Click on the Chrome menu at the upper right.
- Select “Help” and then “About Google Chrome”.
- Chrome will automatically check for updates and download them.
- Click on the “Relaunch” button to install the update.
On Mozilla Firefox:
- Click on the hamburger menu at the upper right.
- Select “Help” and then “About Firefox”.
- If an update is available, Firefox will automatically download it.
- Click on the “Restart to update Firefox” button.
On Microsoft Edge:
- Click on the ellipsis icon at the upper right.
- Select “Help and feedback” and then “About Microsoft Edge”.
- If an update is available, Edge will automatically start downloading it.
- After the download is complete, click on the “Restart” button.
Turn Off Hardware Acceleration
Hardware acceleration offloads some processing tasks from your CPU to other components like the GPU, enhancing performance. However, in rare cases, it can cause issues. Disabling hardware acceleration might resolve the error. Here’s how to do it:
On Google Chrome:
- Click on the Chrome menu and select “Settings”.
- Go to “System” in the left sidebar.
- Toggle off the “Use hardware acceleration when available” setting.
- Click on the “Relaunch” button.
On Mozilla Firefox:
- Click on the hamburger menu and select “Settings”.
- Go to the “General” tab and scroll down to the “Performance” section.
- Deselect the “Use recommended performance settings” option.
- Uncheck the “Use hardware acceleration when available” option.
- Restart your browser.
On Microsoft Edge:
- Click on the ellipsis icon at the upper right.
- Select “Settings”.
- Go to the “System and performance” tab.
- Toggle off the “Use hardware acceleration when available” option.
- Click on the “Restart” button.
Note: If disabling hardware acceleration doesn’t fix the issue, turn it back on using the same method.
Restore Default Browser Settings
If previous methods do not resolve the issue, restoring your browser to default settings can help eliminate misconfigured settings. Follow these steps:
On Google Chrome:
- Open Chrome Settings.
- Go to the “Reset settings” tab.
- Click on the “Restore settings to their original defaults” option.
- Select “Reset settings”.
On Mozilla Firefox:
- Click on the hamburger menu at the top right.
- Select “Help” and then “More troubleshooting information”.
- Click on “Refresh Firefox” and select “Refresh Firefox” again.
- Firefox will automatically restart.
On Microsoft Edge:
- Open Microsoft Edge Settings.
- Go to the “Reset settings” tab.
- Click on the “Restore settings to their default values” option.
- Select “Reset”.
Conclusion
By following the above troubleshooting steps, you should be able to resolve the “This video can’t be played” error with error code 224003 on your web browser. Clearing the browser cache, disabling extensions, updating the browser, turning off hardware acceleration, or restoring default settings can help eliminate the issues causing this error. If the problem persists, consider reaching out to browser support or the website’s technical support for further assistance. Enjoy seamless video streaming on your browser!
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
