Disney Speedstorm Black Screen Issue on PC, PS5, and Xbox Series X/S (Resolved)

Welcome to our comprehensive troubleshooting guide for the Disney Speedstorm black screen issue on PC, PS5, and Xbox Series X/S. Disney Speedstorm is an exciting kart racing game developed by Gameloft. While Gameloft is known for creating visually stunning and optimized mobile games, some players have reported encountering black screen issues on more powerful gaming platforms.

In this guide, we will explore the potential reasons behind the black screen problem in Disney Speedstorm and provide you with step-by-step solutions to resolve the issue. Whether you’re playing on a Windows PC or a gaming console like PS5 or Xbox Series X/S, we’ve got you covered. Let’s dive in and get your game up and running smoothly again!

What Causes the Black Screen on Disney Speedstorm?

The black screen issue in Disney Speedstorm can occur on all available platforms, including Windows PC, PS5, and Xbox Series X/S. Several factors can contribute to this problem, such as:

1. Outdated Game Patch Version: Running Disney Speedstorm with an outdated game patch version can lead to compatibility issues and black screen problems.
2. Outdated Graphics Card Drivers: Using outdated graphics card drivers can cause conflicts and result in black screen issues.
3. Corrupted Game Files: Corrupted or missing game files can prevent the game from launching correctly, leading to a black screen.
4. Security Software Blocking: Certain security software may interfere with Disney Speedstorm and block it from running properly, causing a black screen.
5. Server Outage Issues: Server outages can also result in connectivity errors and black screen problems.
6. Temporary System Glitches: Temporary glitches in the system can cause the game to freeze on a black screen.
7. Hardware Overheating: Overheating of your PC or console can lead to performance issues, including black screens.
8. Outdated System Software: Running Disney Speedstorm on an outdated system software version can cause compatibility problems and black screen issues.
9. Incorrect Profile or Account: Issues with profiles or accounts on the platform can also contribute to black screen problems.
10. Issues with Saved Game Data: Problems with saved game data can prevent Disney Speedstorm from loading properly, resulting in a black screen.

Troubleshooting Steps to Fix the Black Screen Issue

Now that we understand the potential causes of the black screen issue in Disney Speedstorm, it’s time to explore the solutions. Follow the step-by-step troubleshooting methods below to resolve the problem:

Power Cycle the Gaming Device

Performing a power cycle on your PC or console can help refresh the system cache and resolve temporary glitches. Here’s how to do it:

1. Power off your PC or console.
2. Disconnect the power cable from the device.
3. Wait for a couple of minutes.
4. Press and hold the power button on the device multiple times.
5. Reconnect the power cable.
6. Power on the device to refresh the system glitch.

Check the Platform Service Status

Before troubleshooting further, make sure to check the status of the platform services. Server downtime or outages can lead to connectivity errors and black screen problems. Follow these steps to check the service status:

1. Check the Xbox Live Status or PlayStation Network Service Status to see if there are any reported issues.
2. Visit the @SpeedstormGame Twitter account for the latest updates on server issues.

Run Disney Speedstorm as an Administrator

Running Disney Speedstorm with administrative privileges can help ensure that the game launches properly. Here’s how to do it:

1. Go to the installed game directory on your PC.
2. Right-click on “Disney SpeedStorm.exe”.
3. Select “Properties” and click on the “Compatibility” tab.
4. Enable the “Run this program as an administrator” option.
5. Click “Apply” and then select “OK” to save the changes.

Update Disney Speedstorm

Manually updating Disney Speedstorm can resolve conflicts with outdated game patch versions. Follow these steps to update the game:

For Steam:

1. Open Steam and go to the Library.
2. Click on “Disney SpeedStorm” from the left pane.
3. If an update is available, click on “Update”.
4. Once done, reboot your PC to apply the changes.

For Epic Games Launcher:

1. Open the Epic Games Launcher and go to the Library.
2. Click on the three-dot icon next to “Disney SpeedStorm”.
3. Turn on the “Auto Update” option.
4. The game will automatically install updates when available.

For Xbox Series X|S:

1. Go to “My Games and Apps” on the dashboard.
2. Select “Manage” and choose “Updates”.
3. If an update is available, select “Disney SpeedStorm”.
4. Press the A key on the controller to start the update process.
5. Once done, set automatic updates to keep your games and apps up to date.

For PlayStation 5:

1. Go to the PlayStation Home Screen.
2. Choose “Disney SpeedStorm”.
3. Press the Options button and select “Check for Updates”.
4. If an update is available, new system updates will be installed.

Verify and Repair the Game Files

Scanning and repairing any corrupted or missing game files can resolve black screen issues. Follow these steps to verify and repair the game files:

For Steam:

1. Run Steam and click on Library.
2. Right-click on “Disney SpeedStorm” from the list.
3. Click on Properties and go to the Local Files tab.
4. Click on “Verify Integrity of Game Files”.
5. Wait for the process to complete and then restart your PC.

For Epic Games Launcher:

1. Open the Epic Games Launcher and go to the Library.
2. Click on “Disney SpeedStorm” and select the three dots next to the game.
3. Choose the “Manage” option.
4. Click on the “Verify” option.
5. Wait for the process to complete and then restart your computer.

Ensure Your PC or Console Isn’t Overheated

Check if your PC or console is overheating, as this can lead to performance issues and black screens. Ensure that your gaming device has proper ventilation and is not obstructed. Placing it in a well-ventilated area can help prevent overheating.

Switch Your Xbox Profile

If your Xbox Series X|S console doesn’t respond or crashes while launching the game, try switching your Xbox profile. Here’s how to do it:

1. Press the Xbox button on your controller.
2. Go to Profile and System.
3. Select Add or Switch and switch to a valid profile.

If the problem persists, proceed to the next troubleshooting method.

Update the System Software

Running Disney Speedstorm on an outdated system software version can cause compatibility issues. Check for system software updates on your PC or console to ensure you have the latest version.

For PC:

1. Press the Win+I keys to open Settings.
2. Click on Windows Update from the left side.
3. Click on the “Check for updates” button.
4. If a new update is available, click on “Download and Install”.
5. Once done, reboot your PC to apply the changes.

For PlayStation 5:

1. Go to the PlayStation Home Screen and navigate to Settings.
2. Go to System and select System Software.
3. Choose “System Software Update and Settings”.
4. Select “Update System Software”.
5. Choose “Update Using Internet”.

If you have already downloaded the latest version, you can choose the “Update Using USB” option.

For Xbox Series X/S:

1. Connect your Xbox Series X|S console to an active internet network.
2. Press the Xbox button on your controller to open the Guide menu.
3. Go to Profile & System and select Settings.
4. Navigate to System and choose Updates.
5. If a console update is available, proceed with it.

Check for the Internet Connection

A slow or unstable internet connection can cause connectivity issues and black screens in online multiplayer games. Run a speed test or ping test to check your internet connection. If the connection is slow or unstable, consider switching to a different network, such as wired (ethernet) or Wi-Fi, to improve stability. Contact your internet service provider (ISP) for further assistance.

Update the Graphics Driver

Outdated or corrupted graphics card drivers can cause various issues, including black screens. It’s essential to regularly update your graphics driver. Follow these steps to update the graphics driver:

Recommended Method:

1. Press the Win+X keys and click on Device Manager.
2. Double-click on Display adapters.
3. Right-click on the dedicated graphics card.
4. Click on “Update driver” and choose “Search automatically for drivers”.
5. If a new update is available, it will be installed automatically.
6. Restart your PC to apply the changes immediately.

Manual Method:If the driver update isn’t available through the automatic search, you can manually download the latest graphics driver from the official website of your graphics card manufacturer. Visit the respective websites below:

• Nvidia Official Site
• AMD Website
• Intel Website

Adjust In-Game Graphics Settings

Adjusting the in-game graphics settings can help optimize performance and resolve black screen issues. Follow these steps to adjust the graphics settings in Disney Speedstorm:

1. Launch Disney Speedstorm and go to Settings.
2. Navigate to Advanced Graphics.
3. Set the Overall Quality Preset to Medium/High.

• The preset will automatically adjust all graphics settings.
• You can manually adjust specific values if desired.

Disable Rest Mode on PS5

If you’re experiencing black screen issues on a PS5 console, disabling the Rest Mode feature might help. Rest Mode can sometimes conflict with paused games. Here’s how to disable Rest Mode:

1. Go to Settings from the PS5 homepage.
2. Head over to Network and open Network Settings.
3. Scroll down to Power Saving.
4. Choose “Set Time Until PS5 Enters Rest Mode”.
5. Select “Don’t Put in Rest Mode”.

Note: If you want to use Rest Mode again, make sure to manually enable it.

Reset the PC or Console

As a last resort, performing a factory reset on your PC or console can help resolve conflicts and installed program issues. Keep in mind that this will remove all personal data and settings. Follow these steps to reset your PC or console:

For PC:

1. Do not shut down the computer or disconnect the power cable until the reset process is complete.
2. Press the Win+I keys to open Settings.
3. Click on System from the left side.
4. Click on Recovery and hit the Reset PC button.
5. Select “Keep my files” and choose “Local reinstall”.

• If you’re unable to reinstall Windows using the local method, select “Cloud download” to proceed.

1. Click on “Change settings” and select “Yes” to “Restore preinstalled apps?”.
2. Select “Confirm” and click on “Next”.
3. Click on “Next” to continue the reset process.
4. View the apps that will be removed.

• Make sure to reinstall those apps from online sources.

1. Click on “Back” and select “Reset”.
2. The Windows 11 OS will start reinstalling.
3. Wait for it to complete, and the system will boot automatically.

For PS5:

1. Go to Settings from the Home Screen.
2. Select “Saved Data and Game/App Settings”.
3. Choose “Saved Data (PS5)” and select “Console Storage”.
4. Select “Upload to Cloud Storage”.
5. Your PS5 console will upload the saved game data.
6. Now, go to Settings and navigate to System.
7. Select System Software from the left menu.
8. Choose “Reset Options” and select “Reset Your Console”.
9. Follow the on-screen instructions and wait until the PS5 restarts.
10. Once done, you’ll be directed to the setup process.
11. Go through the setup process and restore the backup data.

For Xbox Series X|S:

1. Press the Xbox button to open the guide.
2. Go to Profile & System and select Settings.
3. Choose System and select Console info.
4. Select “Reset console”.
5. Choose “Reset and remove everything” or “Reset and keep my games & apps”.
6. Proceed with the on-screen instructions.
7. If you choose to reset everything, go through the setup process and reinstall the game.
8. Otherwise, complete the setup process and try running the game again.

Contact Gameloft Support

If none of the previous methods resolve the black screen issue in Disney Speedstorm, we recommend reaching out to Gameloft Support for further assistance. Visit their support page and select “Contact Us” to submit your issue. The developers will be able to provide you with recommended workarounds and investigate the issue more deeply.

Conclusion

That wraps up our troubleshooting guide for the Disney Speedstorm black screen issue. We hope these solutions have helped you get back into the game and enjoy the thrilling kart racing experience. If you have any further queries or need additional assistance, feel free to leave a comment below. Happy racing!