If you’re an Xbox Series X or S console user, you may have encountered Wi-Fi connectivity issues. The inability to connect to the internet, sign in to your account, or access Xbox Live can prevent you from playing multiplayer games, downloading or updating games, accessing Game Pass, and even streaming content. In this troubleshooting guide, we will discuss various solutions to help you resolve the Xbox Series X / S WiFi not working issue.
Check Your Internet Connection
Before jumping into troubleshooting steps, it’s important to determine if the issue lies with your internet connection. Firstly, check if other devices are connected to the same Wi-Fi network and working properly. If other devices are experiencing the same issue, try unplugging and reconnecting the Ethernet cable or power cycling your Wi-Fi router.
To test your internet connection on your Xbox Series X|S, follow these steps:
- Press the Xbox button on your controller to open the Guide.
- Navigate to Profile & System and select Settings.
- Choose General and then select Network Settings.
- Finally, choose Test network connection.
Reboot Your Xbox Console
Restarting your Xbox console can often resolve various issues, including WiFi connectivity problems. To reboot your console, follow these steps:
- Press the Xbox button on your controller to open the Guide.
- Navigate to Profile & System and select Power.
- Choose Restart console.
After the console restarts, check if the Xbox Series X / S WiFi not working issue has been resolved. If not, proceed to the next solution.
Power Cycle Your Router
Power cycling your Wi-Fi router can help resolve networking issues. Here’s how you can do it:
- Switch off your Wi-Fi router completely.
- Disconnect the power cable from the router and the power source.
- Wait for about 30 seconds and then plug back in the cables.
- Switch on the Wi-Fi router and check if the issue is resolved.
Check Xbox Status
Sometimes, the Wi-Fi issue may not be related to your console but rather to Xbox Live server problems. To check if there are any server issues, visit the Xbox Service Status Page.
If the server status is normal and you are still experiencing connectivity issues, proceed to the next solution.
Check Wi-Fi Password
One common cause of Wi-Fi connectivity problems is an incorrect Wi-Fi password. Make sure to double-check the password you are using to connect to your Wi-Fi network. If you are unsure of the password, you can log into your router’s setup page from a web browser and find the correct Wi-Fi password in the wireless settings.
It is always recommended to remember your Wi-Fi password or keep it in a safe place for future reference.
Keep Console & Router Closer
Weak Wi-Fi signals or low internet speed can cause connectivity issues between your Xbox console and the router. To improve the signal strength and minimize interruptions, try keeping both the router and the gaming device closer to each other.
If possible, place both devices in the same room without any obstacles in between. This should help boost the signal strength and enhance the connection.
If the Wi-Fi issue persists, consider removing and re-adding the Wi-Fi network on your Xbox console. Temporary cache or glitches can sometimes disrupt connectivity. By re-adding the network, you can clear any potential issues and establish a fresh connection.
Change DNS Address on the Console
Changing the DNS address on your Xbox console can address various connectivity-related issues. Follow these steps to change the DNS settings:
- Press the Xbox button on your controller to open the Guide.
- Navigate to Profile & System and select Settings. If the settings menu is not visible on the home screen, select My Games & Apps and then Settings.
- Choose General and then select Network settings.
- Select Advanced settings and choose DNS settings.
- Select Manual and enter the following Google DNS addresses: 8.8.8.8 for the Primary DNS and 8.8.4.4 for the Secondary DNS. You can also try using 208.67.222.222 for the Primary DNS and 208.67.220.220 for the Secondary DNS if the previous addresses do not work.
- Once you have entered the DNS addresses, restart your console and check if the Xbox Series X / S WiFi not working issue has been resolved.
Use Wired Ethernet Connection
If your Wi-Fi router is experiencing issues, you can try using a wired Ethernet connection for a more stable and reliable internet connection. Connecting your Xbox console directly to the router using an Ethernet cable can provide better speed and stability compared to Wi-Fi.
Switch Wi-Fi Band & Disable WPA2
Some Xbox Series X|S users have reported that switching between the 2.4GHz and 5GHz network or disabling WPA2 on their 5GHz network has resolved Wi-Fi connectivity issues. You can try these steps as a temporary workaround:
- Access your router’s settings page through a web browser.
- Locate the Wi-Fi settings and switch between the 2.4GHz and 5GHz network.
- If you are connected to the 5GHz network, try disabling WPA2 security temporarily.
- Save the changes and reconnect your Xbox console to the Wi-Fi network.
Try Using a Mobile Hotspot
If none of the previous methods have resolved the issue, you can try using a mobile hotspot as an alternative Wi-Fi network. Although this may not be the ideal solution, it can help determine if the problem lies with your console or your router.
If the Xbox Series X / S connects to the mobile hotspot without any issues, it indicates that there may be problems with your router or internet connection.
Contact Your ISP
If you have exhausted all the troubleshooting steps and are still experiencing Wi-Fi connectivity issues, it is recommended to contact your Internet Service Provider (ISP) for further assistance. They can help diagnose and resolve any network-related problems. Additionally, they may be able to check the ping request and the physical state of the Ethernet port.
Conclusion
We hope this guide has provided you with helpful solutions to resolve the Xbox Series X / S WiFi not working issue. If you have any further queries, feel free to comment below.
